We put a lot of care, effort, and engineering into our bikes. We’re proud of them, confident in them, and we want you to be too. That’s why every bike we make is protected by one of the industry’s best warranties.
Lifetime warranty for manufacturer defects on all frames
1-year warranty for manufacturer defects on all components
Items that experience normal wear and tear such as tubes, tires and brake pads will not be covered under warranty
Bike purchased direct from our site:
If you purchase direct from our site, your warranty will be activated with professional assembly. That is as simple as taking your bike in your local bike shop and having them build that up for you. Once you get a receipt from the shop you can register your bike on our site.
Registration is not required to activate your warranty but it insures that your info is safe and sound with us.
If you do have any issues with a bike purchased direct from us, feel free to drop us a line at firstname.lastname@example.org, or give us a call at 855-255-5011 and we’ll get you rolling again!
Bike purchased from a Pure Fix dealer:
If you purchase from one of our Pure Fix dealers then the warranty activation is all taken care of! If you ever have an issue, just pop into the shop where you bought your bike and they can get you all fixed up!
Shopping online is awesome – until you buy something you don’t want and it’s time to get it returned. But now returns and exchanges are easy too! We offer easy returns and exchanges for up to 30-days from your purchase! Just make sure to hold onto your original packaging until you know it’s the right product for you! Here’s the full breakdown:
Time to Return/Exchange
|Bikes||New in Box||30-days||No|
|Bikes||Like New (Built, ridden, but undamaged)||30-days||Yes|
|Parts/Accessories||New in Box or Like New (Opened, installed, but undamaged)||30-days||No|
All you need to do is fill out our return form, pack everything back up and use the label we will provide you to send it on back home (the shipping cost will be deducted from your refund amount). Once that lands here it will take 1-3 business days to process your refund or exchange.
Feel free to give us a ring at 855-255-5011 or shoot us a note at email@example.com if you have any questions!