We put a lot of care, effort, and engineering into our bikes. We’re proud of them, confident in them, and we want you to be too. That’s why every bike we make is protected by one of the industry’s best warranties.
Lifetime warranty for manufacturer defects on all frames
1-year warranty for manufacturer defects on all components
2-year warranty for electric components on all electric bikes (including battery and motor)
***Items that experience normal wear and tear such as tubes, tires and brake pads will not be covered under warranty
Bike purchased direct from our site:
If you purchase direct from our site, your warranty will be activated with professional assembly. That is as simple as taking your bike in your local bike shop and having them build that up for you. Once you get a receipt from the shop you can register your bike on our site.
Registration is not required to activate your warranty but it insures that your info is safe and sound with us.
If you do have any issues with a bike purchased direct from us please drop us a line at firstname.lastname@example.org and we’ll get you rolling again!
Bike purchased from a Pure Cycles dealer:
If you purchase from one of our Pure Cycles dealers then the warranty activation is all taken care of! If you ever have an issue, just pop into the shop where you bought your bike and they can get you all fixed up!
Shopping online is awesome – until you buy something you don’t want and it’s time to get it returned. But now returns and exchanges are easy too! We offer easy returns for refund for up to 14 days from delivery date and exchanges for up to 100-days from your purchase! Just make sure to hold onto your original packaging until you know it’s the right product for you!
All bike returns are subject to a $40 restocking fee.
All other returns are subject to a $5 restocking fee.
To start a return, please fill out our return form here: Pure Cycles Return Form
If you're a dealer looking to file a warranty, use our Dealer Warranty Form