The wheels were not close to true and one of the hubs was quite crunchy. Right out of the box, I had to take them to my local bike shop to have them trued and the hub fixed. Given the cost of the bike, I wasn't expecting high quality wheels but it seems reasonable to expect they'd be straight. It's a fairly glaring quality control issue. I sent a note to your support people about it, but don't believe I've heard from them.