Decent bikes and good service but you have competition. "There is always room for improvement." I purchased one of your bikes used from a professor at Yale (basically new). Note, I have been riding bikes for more than 25 years. I was pleasantly surprised by the quality (decent ride). Two things though (handlebars much to narrow and seat post does not keep the saddle planted [nose slips/tilts]). I am using your bike for exercise at lunchtime. So far I like it!