I really like the design of the bike and the price point. I had to get a new saddle and a rear break in order to truly enjoy the riding experience. And then, there was a weird noise coming from the bike when riding uphill on any angle. But it was good riding despite that. None of that matters now as I had my bike stripped while locked on the street and I've been trying to contact your customer service for three days now and nobody is returning my emails. I got someone on the phone who told me I will receive an email confirmation about an order with replacement parts I had placed, but I never did. I also tried contacting you on instagram, where you follow me and made sure to like all of the nice photos I posted with my bike. So far no reply... And that is quite annoying.