I was impressed by the precision of your web-based information concerning your products. Your response to my customer questions via email was prompt and clear. The bike delivered was as promised- and while a touch pricey (in my humble opinion)- it was the closest thing I could find to the classic 3 speed "English racer" I was looking for, and your customer accessibility to my desired product is what won me over from other vendors (both real stores, and web-based!).